The Ambit platform
A conversation platform, designed and built by us, to help you do business better
Ambit is a cloud-based Platform as a Service (PaaS) that provides automated conversations for websites, social media, instant messaging and for any other platform where you converse with customers and staff.
Leveraging the constant improvements of a platform, you can rest assured your Digital Employee is underpinned by the latest technology available - without any additional cost.
Learn how on-boarding a Digital Employee from Ambit will help you
Improve customer service
Eliminate repetitive tasks and free up your staff to add more value
Reduce the cost of serving your customers
Improve business processes through actionable insights
Gain a real time view of the conversations your customers want to have
Boost sales and conversion rates
Reduce the cost of acquiring new customers
Gain access to new markets and new customers
See an authentic view of how people perceive your product or service
Maintain a consistent brand story
Simplify training and compliance to procedures
On-board staff faster
Be armed with the insights you need to make important business decisions.
A Digital Employee designed on the Ambit platform includes built-in analytics tools that delivers actionable insights for your business. You’ll gain access to the detail behind every conversation so you can learn more about how your users perceive your product or service, as well as when and why a user leaves a conversation. Analytics reporting is provided via a read-only portal for people within your organisation who need it, and this can be integrated with any external analytics tools if required.
Have the right conversation, with the right person, at the right time.
Critical to the success of your Digital Employee is great conversation design. Using Design Thinking techniques, we’ll guide you through a process that helps you form a business case for the project, build a character persona for your Digital Employee, map out the conversation experience you’ll deliver to your users, and test your hypotheses along the way.
Humanise your digital conversations.
Through the application of NLP (Natural Language Processing), and NLU (Natural Language Understanding) technology, the Ambit platform understands and processes human language, creating a realistic experience for the user. The Ambit platform has been designed for business users who care about the conversation experience that’s delivered.
Communicate with your users - in whatever language they speak.
The Ambit platform allows you to provide automated conversations in multiple languages. With the flexibility to switch between languages during the conversation, your user will be provided with a seamless experience - every time.
APIs & integrations
Easily connecting to your existing systems.
Built on an open architecture and using the latest technology and tools, Ambit’s plugin architecture makes it easy to integrate with existing HTTP APIs and services, like Watson, Microsoft Cognitive Services, and your other systems, with a minimal amount of code. Behind the scenes, the Ambit web chat client exposes an API that allows host web pages and apps to: – Proactively start a conversation – Send a message to the user – Subscribe to events from the user's conversation – Start or re-enter the conversation at a specified point
Conversations take place and form through a variety of channels - here are some the Ambit platform supports.
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