Checks and balances are put in place in every financial organisation to ensure compliance with stringent Government and regulatory body regulations. But we’re all human - right? With human intervention, comes risk. Risk that a check is missed from a crucial box in delivering advice, approving a loan, or allocating current rates or fees. With a digital employee, you minimise this risk by providing consistent, true information - as required. An auditor’s dream.
Augmented customer service
The volumes of inquiry that you’re faced with is increasing. 80% or more of these inquiries are the same. ‘How much money can I borrow?’, ‘Where is the closest branch to me?’, ‘What hours are you open?’, ‘What are the fees associated with your products’, ‘What’s the interest rate today’, ‘How do I open an account’. Imagine your customers having access to the latest rates and fees - instantly! Having a human look up this information from a system - provides minimal value. Automating responses to inquiries like these through a digital employee means you’re putting your systems to good use - and your people too.
Trusted advice - every time
Personalisation is demanded. We expect our suppliers to give us what we want, when we want it, on the channels we prefer. This means you’re offering a much broader range of products and services than ever before - and your team struggle to keep up with what’s on offer. By leveraging the power of an automated conversation platform - integrated with your existing apps and digital services - you can provision a digital employee that knows all. Scripted, on-brand, and always available, your customers will be provisioned with the information they need, when they need it.