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Be where your customers are
Retail shopping is quickly becoming dominated by online alternatives and to survive, you need to provide customers with a way to transact with you, when and where they want to. 63.9% of consumers agree that businesses should be available to transact and converse with them via instant messaging. The Ambit platform provides seamless integration with a host of messaging channels, digital avatars, and voice technology.
Speed of essence
Most online shopping is done outside of working hours. This means traditional customer service is costly or impossible to provide - when it’s needed the most. These days, customers are impatient. One-third of millennials are willing to wait only 1 to 3 minutes to get a response to their queries. A digital employee replies to enquiries in a matter of seconds, is available 24/7, and never misses a beat.
Not just another offer
Just like a great instore retail assistant, a digital employee can determine what your customer might also like to add to their order, based on insights from other buyers like them. Through an integrated ecommerce function, you can instantly upsell other products and services, check stock availability, and process the order.